Sell in Germany. We handle everything after the sale.
Your complete after-sales operation in Germany, from one partner: German-speaking phone and e-mail support, statutory warranty handling, a real service warehouse with swap logistics, returns management and certified recycling. Fully white-label, under your brand.
Everything German customers expect, without a German office
Six modules, bookable as a complete package. Your customers reach a German-speaking team under your brand; you watch everything live in a dashboard.
Phone support
Native German-speaking staff answer your customers' calls in your company name, open the case in the system and document every contact.
E-mail support
All written inquiries answered under your brand: service questions, status updates, shipping confirmations. Every message linked to its case.
Warranty & claims handling
Assessment and processing of every case within the German statutory warranty, decided along your written guidelines, fully documented.
Swap logistics
Customers send devices to our warehouse. We inspect, decide, and dispatch a working replacement from your pool, usually far faster than any repair loop.
Warehouse & audits
68 m² of dedicated storage for swap devices and spare parts in Springe near Hanover. Visit and audit us in person: quarterly, twice a year or annually.
Dashboard & reporting
A permanently accessible dashboard with case status, volumes and turnaround times, plus a monthly report and one collective invoice.
The German market rewards sellers who take service seriously
Three facts every international seller runs into, and how we solve them:
2-year statutory warranty
German law gives consumers two years of statutory warranty rights (Gewährleistung). Someone has to answer the calls, assess the claims and ship replacements, in German. That someone is us.
EU product rules (GPSR & more)
Non-EU sellers need an economic operator in the EU under the GPSR, plus WEEE and packaging registrations. We handle the service side and work with partners for the formal representations. Read the guide
Reviews decide the market
German buyers read reviews before they buy. Fast, German-language service is the cheapest way to protect your ratings, and the most expensive thing to get wrong.
A service case, from call to credit
Fully white-label: at every touchpoint your customer experiences your brand, not ours.
Contact
Your customer calls or writes, in German, under your brand. We open the case and check the claim along your guidelines.
Intake & inspection
The device arrives at our warehouse in Springe. We inspect it, document the defect and decide the case; you see the status live.
Swap dispatch
A working replacement from your pool ships to the customer with your branded documents, usually within days, not weeks.
Recycle & credit
Defective units go back to you collectively, or a certified recycler buys them and the proceeds are credited 1:1 on your invoice.
Turn defective devices into a sustainability story
Instead of shipping broken units across Europe or scrapping them, certified German recycling companies buy them, recover materials and components, and feed them back into the circular economy. You get the proceeds credited in full, and a genuine sustainability claim for your brand: shorter transport routes, documented recovery, less waste.
Transparent flat rates, no surprises
Our model is simple: fixed monthly base fees cover warehouse and availability, everything else is billed per actual call, e-mail and case. No setup fees, no minimum volumes, and prepayment discounts for longer commitments. Request a proposal and you receive the full price sheet with example calculations for your volumes, usually within one business day.
Guides for selling into Germany
Straight answers to the questions every international seller asks before entering the German market.
Questions international sellers ask us
Can a foreign manufacturer outsource German warranty handling? +
Do we need a German subsidiary? +
Is everything white-label? +
Are there minimum volumes or setup fees? +
What happens to the defective devices? +
Which languages do you work in? +
Tell us about your products
Describe your situation in a few lines. You will receive a tailored proposal with our full price sheet by e-mail, usually within one business day. No obligation.
- Full price sheet and example calculations in the first reply
- One contact person from the first message on
- English-speaking onboarding, German-speaking end-customer support